Privacy Policy for Unwilted Counseling, Fort Wayne, IN

Our Commitment to Your Privacy

This Privacy Policy explains how Unwilted Counseling, LLC collects, uses, and protects information from visitors to www.unwiltedcounseling.com.

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Scope:
Applies to information from our website, online forms, cookies, and email communications.
Does not apply to client health information (covered by HIPAA) or third-party websites.

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Our Commitment:
We protect your privacy, use personal information only to provide services, respond to inquiries, and schedule appointments. We do not sell or share your information for marketing. 

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What Information We Gather

Information You Provide:

• Contact Forms & Inquiries: Name, email, phone, preferred contact method, inquiry details, and any optional info.

• Online Scheduling: Name, DOB, email, phone, insurance (if applicable), preferred times, and brief concerns.

• Newsletter/Updates: Email, optional name, and communication preferences.

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Information Collected Automatically:

• IP address, browser, OS, device type

• Pages visited, visit date/time, referring site

• General location (city/state)

• Cookies and tracking technologies

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We Do Not Collect:

• Social Security numbers

• Payment info (handled via secure third-party systems)

• Detailed health info (PHI collected only via client portal or in-person)

• Precise geolocation

• Info from children under 13 without parental consent

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How We Use Cookies

What Are Cookies?
Small text files stored on your device to improve website functionality and remember preferences.

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Types of Cookies:

• Essential: Required for site function (sessions, security, and preferences). Cannot be disabled.

• Analytics: Track anonymized usage (Google Analytics, page visits, user flow) to improve the site.

• Marketing (if used): Retargeting, social media, conversion tracking. You can opt out via browser or consent banner.

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Managing Cookies:

• Control via browser: block, accept, delete, or get notifications. Disabling essential cookies may limit functionality.

• Opt-out tools:

  • Google Analytics

  • Network Advertising Initiative

  • Digital Advertising Alliance

Do Not Track:
Our site does not currently honor DNT signals due to lack of a universal standard.

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Purposes for Information Use

Primary Uses:

• Responding to Inquiries: Answer questions, provide info, schedule consultations or appointments.

• Service Delivery: Process requests, send confirmations/reminders, provide directions, and facilitate intake.

• Website Improvement: Analyze usage, optimize content, fix technical issues, and enhance user experience.

• Communications: Send requested info, newsletters/updates (with consent), and important practice notices.

• Legal Compliance: Follow laws, respond to legal requests, protect against liability, and enforce terms.

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We Do Not Use Your Information For:

• Selling or renting your info

• Unrelated marketing

• Sharing with third parties for marketing

• Any use without your consent

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Security Measures

Technical Safeguards:

• SSL/TLS encryption, secure hosting, firewalls, malware protection

• Encrypted, password-protected databases with backups and access controls

• Secure third-party providers with compliance and Business Associate Agreements

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Administrative Safeguards:

• Role-based staff access, unique credentials, regular audits

• Staff trained on privacy, security, and incident response

• Written policies regularly reviewed and updated

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Physical Safeguards:

• Secure office, locked files, controlled access, and safe information disposal

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Limitations & Your Role:

• No system is 100% secure; we work to protect your data

• Protect your info by using strong passwords, not sharing credentials, logging out on shared devices, and reporting suspected breaches

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When We Share Information

We share your website info only for:

• Service Providers: Hosting, email, scheduling, analytics, or payment access is limited and secure.

• Legal Requirements: Court orders, investigations, safety, or legal protection.

• Business Transfers: Mergers, acquisitions, or bankruptcy, with continued privacy safeguards.

• With Your Consent: Only when you authorize it.

• We Do Not Share: For sale, marketing, unrelated purposes, or without legal basis/consent.

• HIPAA: Client health info is protected under HIPAA, not this policy.

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How Long We Keep Information 

Retention Periods:

• Website Inquiries & Contact Forms: Kept to respond, usually 1-2 years; longer if legally required.

• Scheduling Info: Retained for appointments; added to clinical records if therapy begins (min. 7 years per Indiana law).

• Website Analytics: Anonymous data kept indefinitely; individual IPs per analytics service (14-26 months).

• Marketing Communications: Kept until you unsubscribe; deleted within ~30 days.

• Deletion Requests: You may request deletion of your website information, subject to legal requirements.

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Privacy Rights and Control

Your Rights:  

• Access: Request personal info we’ve collected.

• Correction: Fix inaccurate info.

• Deletion: Remove info (subject to legal or business requirements).

• Opt-Out: Unsubscribe from marketing emails/newsletters.

• Cookies: Manage preferences via browser or consent tool.

• Do Not Sell: We do not sell your information.

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How to Exercise:

• Contact us via email, phone, or mail.

• Submit requests in writing, verify your identity, and specify your request.

• No Discrimination: Exercising rights won’t affect your services.

• Limitations: Some rights may be restricted by law, business needs, technical limits, or other legal obligations; we’ll explain if applicable.

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California Privacy Rights

CCPA Rights for California Residents:

• Right to Know: What info is collected, sources, purposes, and shared third parties.

• Right to Delete: Request deletion of personal info (with exceptions).

• Right to Opt-Out: Stop “sale” of info (we do not sell).

• Right to Non-Discrimination: Exercising rights won’t affect services.

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How to Exercise:

• Contact via email, phone, or mail.

• Identity verification may be required.

• Authorized agents may submit requests with documentation.

• Response time: within 45 days.

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Info We Collect & Use:

• Categories: Identifiers, personal info, website activity, general geolocation.

• Sources: You directly or via website use.

• Purpose: Services, communication, website improvement, legal compliance.

• Third Parties: Only service providers; info is never sold.

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Policy Updates

Modifications: We may update this Privacy Policy to reflect practice changes, legal requirements, technology, or service improvements. The “Last Updated” date shows the latest revision.

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Notification:

• Material changes are posted on our Website and may be emailed.

• Updated policy is always available online.

• Acceptance: Continuing to use our Website after changes indicates acceptance.

• Review: Check this Privacy Policy periodically to stay informed.

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Questions about This Privacy Policy    

Contact Us:

• Privacy Officer: Destina, LMHC 

• Address: 3514 Stellhorn Rd. Fort Wayne, IN 46815

• Phone: 260-255-6432   

• Email: destina@unwiltedcounseling.com

• Website:  www.unwiltedcounseling.com

• Office Hours: Scheduling: Mon-Thu 9:00 AM – 6:00 PM | Fri 3:00 PM – 6:00 PM | Sat 9:00 AM – 3:00 PM | Sun: Closed